Most leaseholders understand that service charges are essential to running of a block of flats. They fund cleaning, maintenance, insurance, health and safety compliance, repairs and long-term investment in the building. Yet in many developments, a small number of residents fail to pay what they owe. Arrears can have a significant impact on the financial [...]

Over the last few years, expectations around transparency, communication and resident treatment in the leasehold sector have increased significantly. Leaseholders are more informed, more willing to challenge poor service and more focused on value for money. At the same time, regulators and government bodies are placing greater emphasis on accountability and resident outcomes. For managing [...]

Resident Management Company (RMC) directors play a vital role in the smooth running of blocks of flats. They make decisions on maintenance, finances, safety and long-term planning. Many are volunteers, giving their time alongside work and personal commitments. While much attention is placed on legal duties and compliance, one area is often overlooked – the [...]

Forward-thinking design can make a significant difference to how a building functions over time. When communal areas, green spaces and electric vehicle (EV) infrastructure are planned carefully, they can greatly improve long-term asset value. For developers, managing agents and resident management companies, the challenge is to balance practical needs with attractive design. Buildings that succeed [...]

Technology is changing how residential buildings are managed. In blocks of flats, sensors and Internet of Things (IoT) devices are now being used to detect leaks, monitor smoke, track structural movement and check water temperatures for legionella control. Where managers once relied on manual inspections and resident reports, they can now be supported by real-time [...]

Disputes are almost inevitable when managing a block of flats. They can arise from repairs, noise, service charges, access issues, safety concerns and misunderstandings about responsibility. While disputes can feel stressful, the outcome often depends less on who is “right” and more on what can be evidenced. Good record-keeping is one of the most powerful [...]